Working as a Field Service Engineer you will be responsible for effectively and efficiently completing all routine maintenance, installations and breakdown service activities for a range of our products, their associated peripherals and accessories to satisfy customers, and enhance service profitability. Currently the range of products includes Ultrasonic Slicers, Robotic Systems in the food industry.
The Field & Workshop Engineer role will be workshop based, however, there will be significant times when you will be required to cover all areas of the UK.
Field/Workshop Engineer Key Responsibilities:
You will be involved in the build of our own equipment.
Overseeing installation and commissioning.
Ensure service is provided in a timely and cost effective manner.
Investigation, diagnosis, and rectification of breakdowns on customer equipment.
Routine service and/or calibration of customer equipment.
Ensure that all work is completed in accordance with current Quality Procedures.
Completion of service records.
Provide technical support to customers during service visits and subsequent telephone/email as necessary.
Provide first line technical help desk support to customers, admin teams and other sales/service team colleagues.
You will have a minimum of a recognised Apprenticeship and Training Qualification.
Significant experience in mechanical and electrical engineering in a production environment, ideally gained in a service environment.
Experience of fault finding on production equipment would be an advantage.
A pro-active and enthusiastic approach which is customer focused and outcome orientated.
Excellent communication and interpersonal skills.
Ideally have experience working remotely on multiple customer sites in a service capacity.
Knowledge or experience on PC based systems is essential.
Possess a full driving licence.
Use of company vehicle, phone, laptop, on-call allowance.
Salary is negotiable dependant upon experience.
Our client offer a variety of challenging opportunities for talented individuals who like to move things forward and contribute to innovation. You will find interesting career prospects in such diverse fields as Service, Marketing, Sales, and Business Administration, our culture is open and friendly with excellent employee benefits.
If you have experience working as a Field / Workshop Engineer then apply now!